We inspect, sort and process returns quickly, applying clear decisions for rework, restock or disposal while keeping your customers informed and your fulfilment operation moving.
Protecting customer relationships and reducing operational cost
Backlogs create delays, slow refunds and damage customer trust.
We intake returns, verify order details and categorise items quickly for fast refund and processing decisions.
Without proper grading, damaged items may be resold while good stock may be incorrectly discarded.
We assess condition, completeness, packaging quality and functionality to classify returns accurately.
Missing or incomplete data makes it difficult to understand trends, product issues or supplier performance.
Sellable items are cleaned, repackaged or repaired as needed to meet your brand’s standards before re-entering stock.
Returned items often sit unprocessed, disrupting inventory accuracy and fulfilment reliability.
Approved items are returned to inventory instantly via system integrations, supporting accurate stock levels.
Trusted by ecommerce brands that value reliable returns handling
Returns require disciplined workflows to prevent backlog and protect order flow. We design structured intake, inspection, grading, rework and reintegration processes so every return follows the same high standard. This reduces delays, prevents operational friction and ensures refunds and exchanges are processed reliably.
Incorrect grading or rushed inspection leads to costly mistakes. We apply detailed checks to identify condition issues, confirm completeness and validate packaging quality. This reduces the risk of reselling damaged items, protects your brand reputation and reduces complaint-driven operational costs.
Returns surge during seasonal peaks, promotions or marketplace events. Our scalable returns workflows handle these spikes without compromising accuracy or turnaround speed, ensuring refunds and restocking remain consistent even during high-demand periods.
We integrate with more than 400 ecommerce, marketplace and WMS platforms so return statuses, refunds and stock adjustments update automatically. Real-time syncing prevents overselling, reduces admin work and gives you clear visibility across your entire returns operation.
Returns are a major moment of customer judgement. Fast processing, accurate communication and fair outcomes build trust and increase repeat purchase likelihood. Our presentation standards ensure resellable items return to stock looking clean, consistent and customer-ready.
A strong returns workflow protects margin by reducing waste, enabling refurbishment and recovering value from returned stock. Our efficient processes minimise write-offs and labour costs while supporting sustainable recycling or repurposing for non-sellable items.
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