Real time visibility across orders and inventory.

Cloud9 Fulfilment delivers joined up tracking across orders, stock and couriers so you always know what is happening in your operation and what your customers are experiencing.

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The problem

Poor visibility makes everything harder

When you cannot clearly see what is happening inside your warehouse and with your couriers, you are forced to run the business on guesswork. This leads to slower responses, repeated errors and customers who feel left in the dark.

Limited order tracking makes it hard to answer customers with confidence.

Inaccurate or delayed stock information leads to overselling and back orders.

Managers only spot problems once orders are already late or stuck.

Reporting is manual and slow, so there is no clear view of performance trends.

The fix

Clear tracking that supports smarter decisions

We put in place the data flows, checks and reporting that let you see exactly what is happening at every stage. You gain the transparency needed to keep customers informed, protect service levels and manage by fact rather than assumption.

Joined up order tracking means customer service can respond quickly with accurate information.

Reliable inventory data reduces overselling and protects availability.

Real time views and alerts highlight issues early so teams can intervene before SLAs are missed.

Structured reporting shows performance over time and supports better planning.

What is included

A complete visibility and tracking toolkit

You get the structure and tools needed to understand what is happening across orders, inventory and courier activity.

Standard Inclusions List

Order tracking design and configuration
Inventory visibility setup
Courier tracking integration review
Performance metric definition
Dashboard and report configuration
Basic team training on tracking tools

Add Ons List

Advanced dashboard builds
Custom reporting for stakeholders
Deeper data analysis and recommendations
Ongoing visibility reviews

Next steps